EXECUTIVE SUMMARY

This is an important issue for all L&D professionals to consider because:

1. Hermann Ebbinghaus (1850-1909) demonstrated that as much as 80% of what we are taught is forgotten within 30 days.

2. According to the recent CIPD/ Cornerstone survey more companies are relying on e-learning as a mechanism for transferring knowledge, particularly in relation to regulation and compliance.

3.The consequences of employees not retaining this knowledge could potentially have catastrophic effects for employees and employers.