Research Findings
Employee Experience

Although the concept of the employee experience has rapidly grown in popularity over the past few years, definitions of employee experience thus far have been non-existent, tautological or very vague. Due to the limited academic research and literature on this topic, there is a large need to better understand the impact a positive employee experience can really have, and how a positive experience manifests itself within organizations. To help answer these questions, we conducted a study to dig deeper into the concept of employee experience.

Josh Bersin
Global Industry Analyst
Dean, Josh Bersin Academy
Key Takeaways

Humanity at the heart of the Cognitive Enterprise

As exponential technologies, new business models and global disruptions converge to help transform the enterprise, it has become more important than ever to elevate the work and skills of employees and teams.

HR 3.0 is a business imperative

Business executives overwhelmingly agree that HR must be radically redefined. Guiding principles of personalization, skills at the core, data-driven decision-making, transparency and agility are at the core of the journey to HR 3.0.

The best companies are already taking bold steps

Ten action areas in HR emerge as priorities for transformation. Leading companies are outpacing their peers by innovating in all of these areas.

About the Authors

Amy Wright Managing Partner, IBM Talent & Transformation

Amy Wright is the Managing Partner of the IBM Talent and Transformation business. Amy brings innovative talent software and services to IBM clients, helping them transform talent across the enterprise and reinvent HR.

Diane Gherson, Senior Vice President, IBM

In her role as CHRO of IBM from 2013-2020, Diane redesigned all aspects of the company’s people agenda and management systems to shape a culture of continuous learning, innovation and agility. She digitally transformed IBM HR, incorporating AI, automation and design thinking across all offerings to create consumer grade experiences for employees.

Josh Bersin, Global Industry Analyst, Dean of Josh Bersin Academy

Josh Bersin is a global industry analyst and has been studying best practices in HR, HR technology, and all aspects of talent management for more than 20 years.

Janet Mertens, Global HR Research Lead, IBM Institute for Business Value

Janet Mertens is the Global HR Research Leader in the IBM Institute for Business Value. Janet leads the development of thought leadership on a variety of topics related to talent for today’s senior HR executives.

Publish Date

August 2020