Research Insights

Covid-19 as a Catalyst

The Future of Work and the Workplace in Health Care
Deloitte Center for Health Solutions
Jennifer Radin
Covid-19 as a catalyst

The pandemic-driven migration of work from the workplace to the home has accelerated health care companies’ movement toward the future of work, opening up opportunities for innovation, greater diversity, equity, and inclusion, and a focus on well-being.

AT the start of 2020, few health care organizations imagined that within months, most of their nonclinical (and in some cases, clinical) workforce would be working from home. COVID-19 has accelerated and catalyzed several aspects of the future of work and the future of health that might otherwise have taken years. The end state is neither clear nor predictable, but health care organizations understand that few people will return to the workplace they knew a few months ago and are exploring strategies and solutions to transform the way we work. Our research shows the challenges are many—with concerns about the loss of organizational culture topping the list. However, there are opportunities to innovate; solidify diversity, equity, and inclusion strategies and priorities; focus efforts around mental and spiritual health and well-being; develop and attract talent and new capabilities; and thrive.

Key Takeaways

Based on this research, here are strategies health care organizations should consider implementing:

Identify and adopt the technology that enables the work of each team and function.

Use data science and predictive analytics to explore and improve networks and collaboration

Prioritize DE&I as a core enabler of culture and organizational performance.

Reimagine your physical and remote space—using analytics and smart-building technology.

Develop enduring human skills that make for a more resilient organization.

About the Publisher

Deloitte’s Life Sciences and Health Care Consulting Services

Innovation starts with insight and seeing challenges in a new way. Amid unprecedented uncertainty and change across the industry, stakeholders are looking for new ways to transform the journey of care. Deloitte’s US Life Sciences and Health Care practice helps clients transform uncertainty into possibility and rapid change into lasting progress. Comprehensive audit, advisory, consulting, and tax capabilities can deliver value at every step, from insight to strategy to action.

About the Author

Jennifer Radin, National leader, Health Care Provider Human Capital practice, Principal, Deloitte Consulting LLP

Jennifer, principal in Deloitte Consulting LLP, is the national leader of our Health Care Provider Human Capital practice. She is a key advisor to Health Care System executives, providing organizational insights to support core business strategies. One of her key strengths is helping health care leaders transform their organizations to execute strategies for growth, to reduce costs, or improve patient outcomes. Jennifer leverages analytics as the foundation with a clear focus on impact.

Publish Date

October 2020