In a word: everything. It’s every step of the journey an employee takes at your company — from interviewing, to hiring, advancement and more, every interaction creates the sum of experience.
But the state of employee experience isn’t what it used to be. The world of work is evolving, and employee expectations are evolving with it. Shifts in culture shape our values and priorities, and these changes are reflected in what people want from their employers. A decade ago, foosball tables and a kitchen full of snacks got candidates interested. Now, it’s less about perks and more about purpose. To better understand this shift, Topia commissioned a survey of 1,000 employed adults across the United States and the United Kingdom who work in an enterprise company with global operations. About a third of the respondents work in HR departments, the rest in non-HR functions. Who thinks cool office .
About This Report
As culture evolves, so do the things employees want.
Employee experience isn’t something that just happens – it is created. It’s a balance: from technology to relationships to recognition, every touchpoint an employee has impacts your bottom line.
Topia conducted this research using an online survey prepared by Method Research and distributed by Dynata among n=1,000 full-time traditional office/desk-job setting employees who work in large enterprise companies (2,500+ employees) with global operations. Respondents were sourced from the US and the UK (500 respondents from each country), with 379 employees from HR departments and 621 employees from any department. Respondents were ages 18 to 64 and the sample was roughly balanced across age, gender and geographic area. Data was collected from February 25 - March 4, 2020.