Building resilience & maintaining innovation in a hybrid World

Modernizing the workplace emerges as top business transformation priority
Microsoft Corporation
Foreword from Marianne Dahl, Vice President, Sales, Marketing & Operations, Western Europe, Microsoft

The tools that allow for remote ways of working have been around for years. Yet, many companies haven’t changed from the 9-5 office-based rhythm of business that became commonplace in the early 20th century.

That all changed almost overnight with the onset of the pandemic. Businesses in all sectors, and organizations of all sizes, quickly empowered vast numbers of employees to work remotely in an effort to keep people safe while ensuring business continuity.

To provide a sense of the sheer scale of this shift, Microsoft Teams alone generated over 4.1 billion meeting minutes in a single day in April this year.

Key Takeaways

About This Report

In the move to remote working, there has been little issue around getting business done, with leaders reporting strong productivity.

Employees feel like working from home is productive and offers numerous personal benefits – but overall, still want to spend time in the office every week to maintain relationships with colleagues.

Leaders see longer-term benefits including greater efficiencies and better employee engagement; more than half see it as an opportunity for increased sustainability.

About the Publisher

Microsoft commissioned research across 15 European markets in August 2020. The online survey was designed and conducted by KRC Research in partnership with Boston Consulting Group and supervised by Dr. Michael Parke, professor at The Wharton School of the University of Pennsylvania. KRC polled approximately 9,000 managers and employees from large (250+ staff) businesses, with an average sample size of 600 respondents per country (500 employees and 100 managers). The survey included respondents from 11 industries: basic materials, consumer goods, consumer services, financials, health care, industrials, oil and gas, public sector, technology, telecommunications and utilities. Respondents were not informed that Microsoft commissioned the survey.

Publish Date

August 2021